39. SUBJECT: POLICIES & PROTOCOLS FOR FUTURE SERVICE SHUTDOWNS APPROVE Motion by Directors Bonin and Solis that the Board direct the Chief Executive Officer to: A. In consultation with the Office of Civil Rights and Executive Officer for Equity & Race, develop clear criteria for when suspending service is necessary and appropriate. Such criteria should include measures to minimize service disruptions by containing service suspensions to the line(s), division(s), or service sector(s) affected whenever feasible and prudent. B. Develop protocols for rider notification of service suspensions and policies for providing alternative transportation. Such protocols should consider demographic, language, and technology access data from Metro's on-board rider survey. C. Circulate proposed criteria and protocols for input from Service Councils. D. Report back on all the above to the Operations, Safety, and Customer Experience Committee in 90 days.